Policy

No technology is perfect, and PT Gravel Teknologi Indonesia believes that working with skilled security researchers across the globe is crucial in identifying weaknesses in any technology. If you believe you've found a security issue in our product or service, we encourage you to notify us. We welcome working with you to resolve the issue promptly.

Disclosure Policy

• Let us know as soon as possible upon discovery of a potential security issue, and we'll make every effort to quickly resolve the issue.
• Provide us with a reasonable amount of time to resolve the issue before any disclosure to the public or a third party.
• Make a good faith effort to avoid privacy violations, destruction of data, and interruption or degradation of our service. Only interact with accounts you own or with explicit permission of the account holder.
• Try not to create multiple accounts, unless necessary, and limit up to two accounts total if multiple accounts are needed. For additional accounts, please contact us for permission first.

Exclusions

While researching, we'd like to ask you to refrain from:

• Denial of service
• Spamming
• Social engineering (including phishing) of PT Gravel Teknologi Indonesia staff or contractors
• Any physical attempts against PT Gravel Teknologi Indonesia property or data centers

Out-of-scope Vulnerabilities

• Presence, absence, or incomplete configuration of DMARC records and related email configuration
• XSS on any domain other than graveltechnology.com, gravel.co.id, salamchat.id
• XSS that impacts intra-workspace colleagues
• HTTP security headers, CSRF issues, and other low-risk issues

Safe Harbor

Any activities conducted in a manner consistent with this policy will be considered authorized conduct and we will not initiate legal action against you. If legal action is initiated by a third party against you in connection with activities conducted under this policy, we will take steps to make it known that your actions were conducted in compliance with this policy.

Thank you for helping keep PT Gravel Teknologi Indonesia and our users safe!

Scopes

Domain: graveltechnology.com, gravel.co.id, salamchat.id (only valid for reports not related to custom HTTP headers or CRSF)

Domain: app.graveltechnology.com

Reporting

Vulnerabilities can be reported to our security team by sending an email to infra@graveltechnology.com with a detailed description and proof of concept that highlights the vulnerabilities.